FAQ‘s

How long and how much is delivery?

Delivery is free and takes 3 to 5 working days.

What is the Klarna payment option?

Use the Klarna option at check out to slice your payment into three interest free instalments. Both credit and debit cards can be used for payment. No signup or account is required. Once the order has been processed, we will ship your new duvet to you and Klarna will collect your first payment. Your card will then automatically be charged on day 30 and day 60 from the moment of purchase.

Are standard combination duvets the same as a CosyCool duvet?

Our duvets are far more flexible in terms of the tog combinations you can have!  A combination duvet does not permit you to adjust tog independently on each side. Ours does.

If one side of the bed is 4.5 tog and the other 13.5 tog, will there be a visible step running the down the middle of the duvet?

No, the design ensures that the duvet still sits beautifully in a quality duvet cover with no obvious step running down the middle of the bed.

Does it all come apart once it’s in the cover?

No, we invested a lot of time sourcing the best poppers on the market to hold the half duvets firmly in place.

Can I use the demi-duvets as single duvets on my single beds?

Kind of – the standard width of a single duvet is 140cm. The demi-duvet width is a bit narrower, so whilst we would not suggest it’s an ideal replacement, it will still do the job. That said, you could always buy a single duvet!

What if I am not satisfied with my purcase?

We are so sure you will be 100% satisfied with your purchase, that we offer a 14 day, 100% money back guarantee.

So, if for any reason you wish to return your CosyCool duvet, simply send us a message via our contact us page, stating your name and order number, and we will contact you via email to arrange collection by courier, at no charge to you. Once we receive the returned duvet, we will issue a full refund.

Please note that the duvet will need to be suitably package for it’s return journey.

Are CosyCool duvets machine washable?

Yes. Our duvets are machine washable at 40°C and, because of the clever design, it all fits into a domestic washing machine with an 8kg washload or above – even the main duvet. If you want to tumble dry your duvet, please do not use the high setting as this can affect the plastic poppers.