FAQ‘s

How long and how much is delivery?

Delivery is free and normally takes 3 to 5 working days.

Please note that due to the impact of Covid-19, the mill we use to fill our duvets (Dusal Ltd, based in Scotland) are taking a little longer to fill and dispatch orders. So you may have to be a bit patient and dig out an extra blanket or two, while you await delivery of your order. But we promise you, it’s worth the wait!

Are standard combination duvets the same as a CosyCool duvet?

Our duvets are far more flexible in terms of the tog combinations you can have!  A combination duvet does not permit you to adjust tog independently on each side. Ours does.

If one side of the bed is 4.5 tog and the other 13.5 tog, will there be a visible step running the down the middle of the duvet?

No, the design ensures that the duvet still sits beautifully in a quality duvet cover with no obvious step running down the middle of the bed.

Does it all come apart once it’s in the cover?

No, we invested a lot of time sourcing the best poppers on the market to hold the half duvets firmly in place.

Can I use the demi-duvets as single duvets on my single beds?

Kind of – the standard width of a single duvet is 140cm. The demi-duvet width is a bit narrower, so whilst we would not suggest it’s an ideal replacement, it will still do the job. That said, you could always buy a single duvet!

What is your returns policy?

We are so sure you will be 100% satisfied with your purchase, that we offer a 14 day (from the date you receive your purchase), 100% money back guarantee.

So, if for any reason you wish to return your CosyCool duvet, simply send us a message via our contact us page, stating your name and order number, and we will contact you via email to arrange collection by courier, at no charge to you. Once we receive the returned duvet, we will issue a full refund.

Please note that the duvet will need to be suitably package for it’s return journey.

Are CosyCool duvets machine washable?

Yes. Our duvets are machine washable at 40°C and, because of the clever design, it all fits into a domestic washing machine with an 8kg washload or above – even the main duvet. If you want to tumble dry your duvet, please do not use the high setting as this can affect the plastic poppers.