privacy policy

Privacy and Data Security

This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.

Our Contact Information (Data Controller)

Company Email:

What we do with your personal data
We process personal data only for the purpose for which they are collected. The purpose is dependent on whether you use only our website, or additionally, our services. If you use our services, you are required to register and we collect your personal data. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications, but that will only occur in the case we have your consent or another legal justification for doing so, in line with British law and the General Data Protection Regulation (GDPR).

From our Customers we process and retain personal data for the following purposes and periods, with the applicable legal basis.

Processing Purpose: Transactional, Communications, Marketing and Intelligence
Legal Basis: We have the data subject’s consent
Retention Period: Until consent is withdrawn

What personal data do we collect?
The personal data we collect depends on whether you just visit our website or use our services. If you visit our website, you do not need to provide us with any personal data. However, your browser transmits some data automatically, such as the date and time of retrieval of one of our web pages, your browser type and settings, your operating system, the last web page you visited, the data transmitted and the access status, and your IP address.

If you use our services, personal data is required to fulfil the requirements of a contractual or service relationship, which may exist between you and our organization. We may collect: email addresses; phone numbers; postal and billing addresses; social networks.

Orders and Payments
CosyCool uses Woocommerce as the shopping cart gateway when a product is added to your basket and when delivery address details are entered. Temporary cookies downloaded to your computer by Woocommerce help improve your shopping experience by temporarily remembering address details and items added to the basket. This information is not shared in any way and is automatically deleted after a short period of time. You can disable cookies in your browser’s settings, however, to place an order, temporary cookies must be activated.

Online payments are made through Paypal or Paypal Pro. These merchant service providers will require card information in order to complete the payment or will require the setting up of an account which includes providing credit/debit card details and address details.

When completing a purchase online, these companies will need to collect financial information in order to process the transaction. We do not have any access to your card numbers from these companies.

How we look after personal data
We limit the amount of personal data collected only to what is fit for the purpose, as described above. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic. We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes, we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.

How you can access your personal data
You have the right to request access to any of your personal data we may hold. If any of that information is incorrect, you may request that we correct it. If we are improperly using your information, you may request that we stop using it or even delete it completely.
If you would like to make a request to see what personal data of yours we might hold, you may make a request from our company website or by emailing

Where you have previously given your consent to process your personal data, you also have the right to request that we port or transfer your personal data to a different service provider or to yourself, if you so wish.

Where it may have been necessary to get your consent to use your personal data, at any moment, you have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal data without affecting the lawfulness of processing based on consent before your withdrawal.

Our Supervisory Authority
You have the right to lodge a complaint with any Supervisory Authority. See our Supervisory Authority contact details below:

Information Commissioner’s Office

Water Lane, Wycliffe House
Wilmslow, Cheshire SK9 5AF
+44 1625 545 745

You can instruct CosyCool to remove your customer details at any time by emailing us at